Free shipping for domestic orders over $50!

FAQs

What does mooi mean?

We are glad you asked! mooi means beautiful in Afrikaans, a South African language. 

I would love to learn more about your company and your mission. Where can I find that information?

For detailed company information, please feel free to read more about us and our mission by clicking here.

I am a retailer and would love to carry your products in our store. What is the process to become a wholesaler?

Please feel free to reach us directly at info@mooilab.com and one of our team members will get back to you immediately. 

Do you offer private label?

Yes, we do for some of our bath, body, and beauty products. 

What are essential oils?

Essential oils are a natural and safe way to improve your health, and soothe your mind and body. Essential oils are extracted from plants, bark, roots, wood, flowers or seeds. They are highly concentrated oils with powerful antioxidant properties. 

What are fragrance oils?

Fragrance oils are synthetic products and may contain natural compounds. Some fragrance oils are blends of essential oils.

Do you use phthalate free fragrances? 

Yes, we only use phthalate free fragrances in our products, where indicated. 

What is this store's return and exchange policy?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Do you accept orders placed outside of the US?

We sure do!

What is your shipping method?

We ship worldwide via USPS. 

How much does it cost to ship?

We offer free shipping for orders over $50 and $5.00 flat rate shipping on all domestic orders under $50!

How long will it take to process my order?

Processing time takes 3 to 5 business days.

How long will it take to receive my order?

Once shipped most domestic orders take anywhere from 3 to 7 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 1 and 3 weeks.

Are your oils 100% pure?

All our essential oils and fragrances are 100% pure and are never cut with cheap carrier oils. 

Are your products safe?

Our products are free of harsh and harmful ingredients. We are very picky and strive to offer only the best and safest products. We believe in transparency and that's why we list all ingredients on our website and on our products. 

Are your products free from animal testing?

We do not test on animals and are very careful about our raw materials suppliers. We like to know that our products are earth friendly and cruelty-free.

What does it mean to be vegan?

That means our products are not tested on animals AND it does not contain animal ingredients and by-products.

Why doesn’t my wood wick candle stay lit?

Just like anything in nature, wood wicks can be temperamental and to each one unique. Every candle will burn a little bit differently. Here are some ways to properly care for your candle. 

Allow the candle to burn until the wax melts out to all the edges of the vessel. This may take from about 30 to 60 minutes. The flame height may vary at times and occasionally even appear to self-extinguish, but it's OK! 

Container candles have a ‘memory’ and if you don’t allow your candle to burn to the jar’s edge on the first burn, every subsequent burn will see the melted wax pool ‘tunnel’ down the wick rather than burn evenly out to the jar’s edge. Your wick will eventually drown in wax and will not stay lit.

If your candle extinguishes the first time you light it, simply try relighting it until it catches (Sometimes it may take multiple lights). 

Other tips:

Always trim your wick! Wood wicks need to be short. Trim all of the burnt pieces off. We recommend using nail clippers or a pair of scissors!

Burn in 2-4 hour increments. 

For relighting, tip the candle, and relight on an angle. This will allow the flame to slowly reach across the wick.

It is easier to use a click-lighter and burn the wick allowing a little pool of wax to melt at the base of the wick, extinguish flame and allow to cool off for a minute or so. Use a paper towel or napkin… and absorb excess wax on and around the wick. Discard tissue. Wait another minute and then relight candle.

Do not try chipping away extra wax to fix the tunneling. If you allow your candle to burn for longer periods of time, this problem should fix itself. 

The main reason a wick won’t stay lit is because the candle was not burnt correctly on the first burn. 

For your safety the candle is designed to self-extinguish when ⅜ inch of wax remains.

Disclaimer: These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. 

Note: All our products are for external use only. Please do not ingest and keep out of reach of children. Essential oil products are not recommended for pregnant or breastfeeding women.